Autorizations
Our Chauffeured service is guaranteed by the city hall authorization issued observing law 21/1992.
All drivers are licensed drivers according to regulations and their own CCIAA.

Quality
Pegaso meets regulation UNI EN ISO 9001:2008. Certification n.IT-294553.

Booking
Enquiries regarding our services are made to our operations department, through phone, email or directly from our web site.
Bookings are confirmed by an email, that includes the reservation number and details that guarantee the positive outcome. All details are visible on line.
To have full access and interactivity on line, it is necessary to obtain a user ID and password. This can be done through a simple registration procedure, following the client area link on our home page.
In the client area page, enquiries can be checked and modified, details on the vehicle, the driver assigned and the fare can be viewed.

Established Meeting Point
Your meeting point can be personalized by adding your company logo or name on the sign our driver will carry. When arrival is at the airport, our driver will wait just after customs, while when arrival is at the train station our driver will wait at the beginning of the train platform. If a mobile phone is provided, the driver will contact the client on his device.

Fares
For chauffeured services, except for plain transfers, the fare for a minimum of 3 hours vehicle at disposal is applied (The service begins when the vehicle leaves the garage).
For plain outgoing transfers (with no stops, the fare is calculated beginning and ending from the centre of Rome, except for plain transfers to the airport or to the port.
For shuttle services and wedding services ask directly our customer service.
Our fares include: fuel and tolls on the Italian territory.
Our fares do not include: increases due to night shift and / or important festivities, driver’s meal and accommodation for long distance transfers, tolls on foreign territory, fares for ferries and tunnels, parking, complimentary expenses, access permits to historical centers where required (only for vehicles over 8 seats).
Vat applied is 10%.

Driver Expenses
In case our service requires the driver to sleep out, his accommodation expenses will have to be paid for.
For any services over 8 hours long the driver’s meal fare will have to be paid for.

Extras
During festivities such as Easter, Liberation Day, Labor Day, National Holiday, All Saints, Christmas, New Year’s Day and Epiphany , or fares have an increase of 20%.
Night services (from 11pm to 6am) have an increase of 15%.
Car seats requests have an increase of 15%.

Cancellation Policy
• Services taking place in Rome, including the airport of Fiumicino and Ciampino:
• No penalty if advised 3 hours in advance
• Full fare penalty if advised less than 3 hours in advance, no show or client’s refusal of the service, on the base of the day’s required service
• Services taking place on the Italian territory:
• No penalty if advised 6 hours in advance.
• Full fare penalty if advised less than 6 hours in advance, no show or client’s refusal of the service, on the base of the day’s required service
• Services abroad:
• No penalty if advised 12 hours in advance
• Full fare penalty if advised less than 12 hours in advance, no show or client’s refusal of the service, on the base of the day’s required service
• *Except long distance services where the driver is required to leave 1 day before or even 6 hours prior to the appointment. Full fare penalty if advised less than 12 hours in advance, no show or client’s refusal of the service, on the base of the day’s required service
Guarantees
Unless there s a contract involved, a 25% down payment is required; balance is due by the beginning of the service.
Gratuity
Gratuity is optional.

Payment Method
Invoice with payment within 30 days (VAT 10%)
Credit card with charge directly from our office or in our vehicle.
Cash with receipt provided.

Privacy
All details provided when making enquiries or booking will be treated according to law 13 D.L.gs. n.196/2003

 

 
     
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Pegaso Limo&Services | Via Pietro l'Eremita, 3 - Rome | PH. 06.4429.0011 Fax 06.4429.2481 | info@limousinepegaso.it